Propane Gas

Propane gas is one of the most versatile sources of energy available.  When used correctly, it is a very safe form of energy.  However when a propane gas system is not properly maintained or is used improperly, propane can be destructive and deadly.

Running out of propane may be one of the biggest risks you face.  To reduce the chances of running out, contact our office and ask to be placed on our Route Delivery Program or Budget Billing Program.

Frequently Asked Questions:

What if I run out of gas?

If you run out of gas, certain procedures can ensure your safety.  CO-OP will require someone to be at home at the time of your propane gas delivery.  This allows your delivery driver to enter your house, check your system for leaks, and light all pilot lights.  Our gas delivery drivers are prohibited from leaving gas in your tank if you are not at home and they can't enter your home to check the system and light all pilot lights.

What is a second-stage regulator and why is it important?

When our delivery drivers delivery your propane gas, they also check the date on your second-stage regulator.  All second-stage regulators that are 15 years old or older will need to be replaced.  If your regulator needs to be replaced, you will receive a notice and must make an appointment to have the regulator changed before your next gas delivery.  You must be home so we can ensure that your system is free of leaks and light all your pilot lights.

What is the duty-to-warn mailing?

Each year, CO-OP sends out a duty-to-warn mailing.  If you have not received this mailing, contact our office to be placed on the mailing list.  The mailing lists CO-OP's updates in its propane gas policies and provides safety warnings.  The mailing includes the pamphlet Important Propane Safety Information.  This pamphlet contains a scratch and sniff area to familiarize you and your family with the odor of LP gas. If you are a propane customer and did not receive this mailing or would like additional copies, call us at 573-243-3563. 

What should I do if I smell gas?

Leave the area immediately.  Get everyone out of the building or area where you suspect gas is leaking.  Then using a phone at another location to call us at 573-243-3563.  A staff member will ask you a few questions and will dispatch someone to your site immediately.

What is Budget Billing?

Budget Billing offers our propane customers an affordable monthly payment plan, based on their average annual propane usage.  Each year in June our propane customers are offered this opportunity to lock in our best available price for the twelve month agreement period.   For more information on the budget billing program contact Nancy Joiner at nancy@coopsvc.com or call 573-243-3563.  You may also request a budget billing quote online.

For information on our Fuel services, contact Jim Hope at jim@coopsvc.com or call us at 573-243-3563.  You can also request fuel delivery online.